Privacy Policy
Effective date: October 8, 2026
Who we are
This website is operated by James Lauf, doing business as Pinnacle Automation ("Pinnacle Automation," "we," "us," or "our"), based in Phoenix, Arizona. This policy explains what information we collect through pinnacleautomation.ai and our related forms, calendars, phone, and text messaging, and how we use it.
Questions about this policy can be sent to james@pinnacleautomation.ai or [PHONE NUMBER].
Information we collect
- Information you give us: your name, email address, phone number, business name, and anything you share when you fill out a form, book a call, email us, call us, or text us.
- Booking details: the date and time of any call you schedule and answers to any booking questions.
- Basic usage data: like most websites, we and our service providers may automatically collect information such as your browser type, device type, pages visited, and the site that referred you, using cookies or similar tools.
How we use your information
- To respond to your questions and schedule and hold consultations.
- To send appointment confirmations, reminders, and follow-up messages you have agreed to receive.
- To provide, manage, and bill for services you request.
- To improve our website and marketing.
- To comply with legal obligations.
We do not sell your personal information.
Text messaging (SMS)
If you give us your mobile number and agree to receive text messages, we may text you about appointments, follow-ups on your inquiry, and account or service updates. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers (such as our texting platform) that process it only to deliver messages on our behalf.
How we share information
We share information only with service providers that help us run the business, such as our CRM and scheduling platform, email provider, phone and texting provider, and website host. They may use it only to perform services for us. We may also disclose information if required by law or to protect our rights. The SMS commitments above apply in all cases.
Information we handle for clients
When we build or run systems for a client business, we may process information about that business's own customers on the client's behalf. That information is handled under our agreement with the client and the client's own privacy policy, not this one.
How long we keep it and how we protect it
We keep personal information only as long as needed for the purposes above or as required by law. We use reasonable administrative and technical safeguards to protect it, but no method of transmission or storage is completely secure.
Your choices
- Reply STOP to any text to stop text messages.
- Use the unsubscribe link in any marketing email.
- Email us to ask what information we have about you, or to ask us to correct or delete it.
Children
This website is intended for business owners and is not directed to children under 13. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it last changed.
Contact
Pinnacle Automation
Phoenix, Arizona
james@pinnacleautomation.ai
[PHONE NUMBER]